Reference

What the Legal Terms on duit8apk Cover

These legal terms set out the conditions that apply to your account, your use of the platform, and how we handle disputes — all subject to local law and available only where eligible in Indonesia.

Account Eligibility ConditionsDANA, OVO, GoPay Wallet TermsData Handling PolicyDispute ProcessJurisdiction Disclaimer
duit8apk What the Legal Terms on duit8apk Cover
ACCOUNT INTEGRITY

How We Handle Data, Cookies and Account Security

We keep data handling straightforward: we collect only what we need to run your account, process wallet transactions, and comply with applicable law where the platform operates. Here is how each area works in practice.

Data Retention

Account data — including your registered DANA, OVO, or GoPay wallet number — is retained for as long as your account is active and for the statutory period after closure required by applicable law.

Cookie Policy

We use session cookies to keep you logged in across your mobile browser and desktop without forcing a fresh OTP each time. You can clear cookies at any point; doing so will log you out of all active sessions.

Account Security Practices

Every login triggers an OTP to your registered mobile number. If we detect an unusual login location or device, access is paused and you will be asked to re-verify before the session continues.

Requesting Data Changes

To update your registered wallet — switching from OVO to GoPay, for example — submit a wallet-change request via the account settings page. Identity verification is required before any change is processed.

POLICY CONTACT PATHS

How to Reach Us About Legal Queries

If you have a question about how these terms apply to your account, or if you want to formally dispute a transaction or request a policy document, use one of the contact paths below. We handle legal queries separately from general account support so the right team picks up your case.

Team online

Live Chat — Policy Channel

Open the chat widget in your account dashboard and select 'Legal or Policy' from the topic menu. A dedicated agent will handle your query and log it as a formal request.

Email — Legal Requests

Send your query to our support email with the subject line 'Legal Request' and your registered account ID. Include the wallet type — DANA, OVO, or GoPay — if the query involves a transaction.

Account Help Ticket

Submit a help ticket directly from the account settings page under 'Policy and Terms'. Tickets related to legal matters are escalated within one business cycle and tracked until resolved.

Common Questions About These Terms

These are the questions we hear most from accounts in Indonesia when it comes to legal conditions, data rights, and how disputes are handled. If yours is not here, reach us via the policy contact channel above.

Access and account conditions depend on local law and are available only where eligible in Indonesia. We do not make specific legal jurisdiction claims; consult local guidance if you are unsure of your status.

Yes. Submit a data request ticket from the account settings page under 'Policy and Terms'. Include your registered wallet type — DANA, OVO, or GoPay — to help us locate your records quickly.

After closure, we retain only the data required by applicable law for the statutory period. Payment transaction records linked to your DANA, OVO, or GoPay wallet are part of that retained set.

Open a help ticket within your account dashboard, select 'Transaction Dispute', and include the date, amount, and the wallet — DANA, OVO, or GoPay — the transaction came from. Our team logs and tracks it from there.

Changes are published on this page with the updated date. Continued use of the platform after a change takes effect counts as acceptance. If you object, request account closure through the support channel.

No. Only a wallet registered in your own name is permitted. Using a third-party wallet triggers an account review and may result in suspended access until identity is verified through our support team.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.